Refund policy

Refund and Replacement Policy – Sovela.in

At Sovela.in, customer satisfaction is at the heart of everything we do. We aim to provide top-quality products and a hassle-free shopping experience. Please take a moment to review our updated Refund and Replacement Policy:

7-Day Return & Replacement Policy

You can request a return or replacement within 7 days of receiving your order. Whether you’ve received a defective item or simply aren’t satisfied, we’re here to assist you.

Eligibility Criteria for Returns & Replacements

To be eligible for a return or replacement:

• The item must be unused, undamaged, and returned in its original packaging along with all tags and accessories.
• A clear unboxing video is required to support any claims related to product defects or damages.

Damaged, Defective, or Incomplete Orders

If your order arrives damaged, defective, or with missing parts, we’ll offer a free replacement. Please contact our support team with the following:

• Clear photos/videos highlighting the issue
• Your Order ID and registered contact details

Wrong Item Received or Shipping Error

Received the wrong product? Don’t worry — we’ve got you covered.

• Contact us immediately upon delivery
• We’ll schedule a free pickup and ship the correct item to you promptly

Refund Process

In the case of approved refunds:

• Refunds will be credited to the original payment method within 7 business days
• Partial refunds for prepaid orders, if applicable, will also follow the same timeline

Replacement Timeline

Once your request is approved, the replacement will be delivered within 15 days. You’ll receive timely updates from our support team throughout the process.

Need Help?

Our support team is always ready to assist you.

📧 Email us at: shopsovela@gmail.com