Privacy policy
Privacy Policy – Sovela.in
At Sovela.in, we are deeply committed to protecting your privacy and ensuring that your personal data is handled responsibly and transparently. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit or interact with our website (Sovela.in, hereafter referred to as “the Platform”).
By accessing or using our Platform and providing your personal information, you agree to the terms of this Privacy Policy and acknowledge that your data will be managed in accordance with applicable Indian laws on data protection and privacy.
Information We Collect
We may collect the following types of personal information when you browse, register, or make a purchase on our Platform:
- Your full name, contact number, and email address
- Your shipping and billing address
- Your date of birth (if required for verification)
- Payment details (processed via secure third-party gateways)
- Your IP address, device and browser details, and session data
- Shopping preferences, user activity, and behavior on the Platform
- Any voluntarily submitted data for promotions, reviews, or support
In certain cases, with your express consent, we may collect sensitive personal information such as identity verification documents to enhance account security and prevent fraud.
How We Use Your Data
We use your personal data for:
- Fulfilling orders and providing customer support
- Personalizing your experience on our Platform
- Sending updates, promotional offers, and service notifications
- Monitoring site activity and improving services based on analytics
- Detecting, preventing, and responding to fraudulent or illegal activity
- Complying with applicable legal requirements
You may opt out of receiving promotional communications at any time.
Data Storage & Security
Your personal data is securely stored and processed within India, following encryption practices and industry-standard security protocols. Access is strictly limited to authorized personnel, and we regularly review our data handling processes to ensure continued safety and compliance.
Sharing Your Information
We do not sell or rent your personal data. However, your data may be shared with trusted third-party partners such as:
- Payment processors and logistics providers solely for order fulfillment and service delivery
- Regulatory authorities or government agencies, as required by law
If you are redirected to third-party platforms, we recommend reviewing their privacy policies for full transparency.
Cookies & Tracking Technologies
We use cookies and similar tools to:
- Enhance website functionality
- Understand user preferences and behavior
- Deliver personalized content and advertisements
You can control cookie preferences through your browser settings at any time.
Your Rights & Choices
You have the right to:
- Access, update, or correct your personal information
- Withdraw consent for certain data uses
- Request deletion of your data or account, subject to applicable legal or transaction-related obligations
For any such requests, please contact us at:
📧 shopsovela@gmail.com
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or our business operations. Continued use of the Platform after any updates constitutes acceptance of the revised terms.
Thank you for choosing Sovela.in. We are committed to maintaining your privacy and delivering a secure and trustworthy online shopping experience.
